Frequently Asked Questions
Shipping & Delivery
Once your order has been dispatched, you will receive a shipping confirmation email with an Australia Post tracking number.
Yes. The shipping cost for New Zealand orders are $15 AUD and all other international orders cost $25 AUD. Please note, this excludes Australian Goods & Service Tax and do not include relevant overseas customs, duties, foreign taxes, or other fees which may be imposed, and this is the customer’s responsibility. Please check with your local customs office for further information.
Unfortunately we are unable to make amendments to orders once placed due to the volume of orders we process daily. Please ensure you review your order carefully before confirming at checkout. Fleur Harris cannot be held responsible for any incorrect information entered by the customer.
No, items that are sold during seasonal sales are not eligible for return.
If the item is faulty or incorrect, Fleur Harris will cover the cost of the return, otherwise the customer is responsible for the cost of shipping.
We offer samples for all of our wallpapers. Samples can be purchased at the standard size A4 (21cm x 29.7cm). We highly recommend purchasing a sample prior to ordering so that you can get a general idea of the colour scheme, design scale and print quality. To do so simply choose the sample option where it says SIZE on each product page, add it to your cart and follow the checkout process.
Milton & King manufactures to our own unique specifications. Rolls are 10 metres long by 61.5cm in width. This is closest to what is considered a U.S. double roll which typically means a roll that is 30 feet long (as single rolls are usually 15 feet long). If your project requires two double rolls, for example, just order two of our rolls. If you need two single rolls, order just one of our rolls. Do not confused a double roll with a two-roll-set design. For more info on this, visit this informative blog post: Single Roll, Double Roll, Two-Roll-Set, What Does It Mean?
Pattern repeat measures the design on your wallpaper. It is the vertical distance between one point in the pattern and where that identical point appears again. Pattern repeats can vary in size and are important to keep in mind when deciding how much wallpaper to order.
To make this process easier for you, we've provided a wallpaper calculator on every product page. Simply enter your dimensions (height & width) and our calculator will provide you with the quantity of rolls you will need to order for your project.
We’ve even taken the design repeat into consideration when calculating how many rolls you will need. If it’s a little confusing please don’t hesitate to email us at firstname.lastname@example.org with the wall dimensions (height and width) of each wall you’d like to cover with wallpaper and we can calculate how many wallpaper rolls you’ll need for you. It can be a bit complicated to figure out and we’re more than happy to help!
Most commercially available pastes are of equal quality and for most applications will do the trick. You can pick these up from any good hardware store or wallpaper shop. We generally like to recommend a good tub adhesive like Roman Ultra Clear or Zinsser Sure grip.