Frequently Asked Questions

Shipping & Delivery

Once your order has been dispatched, you will receive a shipping confirmation email with an Australia Post tracking number.

Yes. The shipping cost for New Zealand orders are $15 AUD and all other international orders cost $25 AUD. Please note, this excludes Australian Goods & Service Tax and do not include relevant overseas customs, duties, foreign taxes, or other fees which may be imposed, and this is the customer’s responsibility.  Please check with your local customs office for further information.


Yes, you can purchase gift cards here. Gift cards are redeemable only online at and cannot be redeemed at David Jones or any other third-party store. 

Unfortunately we are unable to make amendments to orders once placed due to the volume of orders we process daily. Please ensure you review your order carefully before confirming at checkout. Fleur Harris cannot be held responsible for any incorrect information entered by the customer.

No, you cannot cancel an order. Please refer to our returns process here.

If the product you have received is incorrect or faulty, please email us at


Please refer to our Returns and Exchanges Section here

No, items that are sold during seasonal sales are not eligible for return.

If the item is faulty or incorrect, Fleur Harris will cover the cost of the return, otherwise the customer is responsible for the cost of shipping.


Fleur Harris garments are in line with Australian Standard sizing. Please refer to our size guide here.

Please refer to the product specific care instructions on the garment and see our Garment Care page here